Contract Coordinator
Exciting Opportunity: Customer Facing Co-ordinator (Voids & Planned) – Loughton, Essex
We are working with a leading housing organisation to recruit a Customer Facing Co-ordinator (Voids & Planned) based in Loughton, Essex. This is a fantastic opportunity for a proactive and organised individual to join a collaborative team and make a real impact.
The Role:
As a Customer Facing Co-ordinator, you will play a pivotal role in planning and coordinating the refurbishment of both vacant and occupied properties, ensuring works are completed efficiently, on time, and within budget. You will liaise with colleagues, contractors, and customers to deliver an excellent service.
Salary & Benefits:
Salary: £28,000 per annum
Performance-related cash bonus up to 15% of salary
Pension contributions: 7% of salary
Life Insurance: 4x annual salary
Holiday: 25 days per year plus bank holidays
Key Responsibilities:
Plan and schedule works using ICT Total Mobile – Connect for in-house operatives and partner contractors.
Act as the main point of contact for clients, providing updates on progress, delays, and completion times.
Ensure materials are available and ordered in a timely manner.
Liaise with Maintenance Supervisors and Working Supervisors to ensure quality and specifications are met.
Communicate with customers regarding planned works and provide aftercare for any reported defects.
Manage debt clearance processes with energy utility providers.
Develop efficiencies in the refurbishment process and contribute to cost-saving initiatives.
Provide cover for administration and phone support as required.
Demonstrate governance, operational effectiveness, and maintain high standards of performance, safety, and equality.
Participate in projects to deliver effective services for the organisation, partners, and community.
Required Skills & Knowledge:
Strong knowledge of general maintenance and repairs, with the ability to plan works on a trade-related basis.
Understanding of social housing voids processes and planned maintenance.
Excellent communication and customer service skills.
Ability to prioritise work under tight deadlines to minimise void turnaround and rental loss.
Professional approach when working with colleagues, customers, and partners.
Good ICT skills, including MS Office, particularly Excel.
Qualifications & Experience:
Relevant qualification or equivalent work experience.
Experience in a maintenance-related environment with planning responsibilities.
Previous experience in social housing voids or planned maintenance management is desirable.
Familiarity with dynamic scheduling tools such as Connect or DRS.
Proven problem-solving skills and ability to build strong relationships with clients, contractors, and maintenance teams.
This is an exciting opportunity for someone looking to make a difference in a customer focused role with a supportive and dynamic team.
If you have the skills and experience required for this role, we want to hear from you