Residential Portfolio Manager – Maintenance
Job Title: Residential Portfolio Manager
Location: Weybridge (office-based)
Travel: Hampshire, Berkshire, Surrey & London (including Portsmouth for quarterly meetings)
Salary: £40,000 – £50,000
Start Date: As soon as possible
Benefits
23 days annual leave plus bank holidays
Christmas shutdown
On-site parking
Statutory pension
About the Role
An exciting opportunity has arisen for an experienced Residential Portfolio Manager to oversee a substantial residential portfolio of approximately 350 units within a wider 750-unit property investment portfolio.
Working client-side, you will oversee seven external managing agents, supported by in-house accounts, construction, and maintenance teams. Reporting directly to the Managing Director, this role blends hands-on operational management with strategic, portfolio-level decision-making.
This position is ideal for a commercially minded property professional who thrives on driving performance, controlling costs, improving compliance standards, and optimising portfolio returns.
Systems used: MRI Qube (property management) and Zahara (purchase orders and approvals)
Role Overview
The Residential Portfolio Manager is responsible for optimising portfolio performance through strong managing agent oversight, proactive maintenance planning, robust compliance management, and disciplined cost control.
Key focus areas include:
Residential portfolio performance and void reduction
Maintenance efficiency and spend optimisation
Compliance and health & safety oversight
Effective coordination of internal teams and external contractors
Oversight of student accommodation and a London portfolio currently managed in-house
Key Responsibilities
1. Managing Agents
Lead and oversee seven residential managing agents.
Chair quarterly performance review meetings and build strong working relationships.
Monitor vacancies, lettings activity, and void periods to minimise income loss.
Authorise rent reviews to ensure appropriate market positioning.
Oversee student block lettings.
Review inspection reports to identify tenant care issues, upgrade opportunities, and planned preventative maintenance requirements.
2. Maintenance & Repairs
Agent-Led Maintenance
Drive a proactive and preventative maintenance strategy across all units and blocks.
Conduct ROI analysis on larger maintenance and capital expenditure projects.
Oversee cost-control processes, including:
Reviewing and approving PO requests via Zahara
Achieving economies of scale or bringing works in-house where appropriate
Monitor LOLER compliance, internet service provision, and fault resolution.
Landlord-Direct Maintenance
Work with the Construction Manager to implement short-, medium-, and long-term priorities.
Coordinate weekend gardening schedules.
Oversee utility contract renewals and upgrades with the Utility Manager.
3. London Portfolio (In-House Management)
Lead outsourcing arrangements in line with Renters’ Rights requirements.
Directly coordinate repairs, maintenance, and compliance appointments with tenants.
Maintain high standards of tenant communication and issue resolution.
4. Accounts, Reporting & Systems
Maintain accurate records on MRI Qube, including inspection reports and compliance documentation.
Process and organise payment of residential invoices.
Analyse expenditure and identify opportunities for cost savings.
Prepare quarterly portfolio review packs and provide commercial insight to senior management.
5. Insurance & Claims
Manage insurance claims end-to-end, including:
Damage assessments
Coordinating quotes and remedial works
Submitting claim documentation
Liaising with insurers and loss adjusters
Overseeing completion of works and invoice processing
6. Compliance, Health & Safety & Licensing
Monitor compliance reports and certificate expiry dates via Qube.
Arrange landlord-direct appointments for GSCs, EPCs, and EICRs where required.
Procure and manage Fire Risk Assessments and related health & safety works.
Manage HMO, selective, and additional licence applications.
Oversee fire alarm systems and dry riser inspections, ensuring documentation is correctly filed and circulated.
7. Freehold & Leasehold Block Oversight
Oversee block management delivered by external agents.
Review service charge invoices, maintenance issues, licence applications, and documentation.
Maintain up-to-date records of block insurance policies and key contacts.
Organise and attend quarterly management company meetings.
Ideal Candidate Profile
Experience
Minimum 4 years’ experience in residential property management, ideally within AST and lettings environments.
Experience managing third-party agents and mixed residential portfolios.
Familiarity with MRI Qube and strong IT literacy preferred.
Skills & Attributes
Excellent communication and relationship management skills.
Highly organised with strong attention to detail.
Commercially astute, with confidence to challenge costs and drive efficiencies.
Proactive, solutions-focused, and comfortable managing external agents.
Willingness to travel across the South East as required