Customer Service Officer

Customer Service Officer

Part-time (21 hours per week – Tues, Weds, Thurs (Apply online only))
Temp contract for 3 months with possible extension
Location: W10, London
Rate: PAYE: £17.85 per hour or Umbrella £22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months.

Day-to-day of the role:

Operate the local housing office reception, being the first point of contact for tenants.
Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications.
Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager.
Provide immediate answers and support where possible, ensuring a high level of customer service.
Work closely with Neighbourhood Managers to understand and address the specific needs of the community.Required Skills & Qualifications:

Strong interpersonal and communication skills, with the ability to engage effectively with the public.
Experience in a customer service or front-facing role, preferably within a housing or community services context.
Ability to handle multiple tasks simultaneously and with attention to detail.
A proactive approach to problem-solving and providing solutions.
Comfortable working independently and as part of a team.To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role