Repairs and Maintenance Support Officer

Repairs and Maintenance Support Officer

Location: Merton, Morden, SM4
Job Type: 2x positions till end of May 2026 with possible extension
Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget.

Day-to-day of the role:

Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines.
Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively.
Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling.
Liaise directly with customers as needed to support repair functions.
Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group.
Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases.
Assist in the inspection and ordering of repairs and void works, including customer liaison.
Analyse repair volumes, expenditure, and customer satisfaction to support service delivery.
Raise work orders, support work specifications, and assist in quality inspections.
Process invoices and payment requests from contractors, ensuring compliance with governance.
Resolve customer complaints and inquiries proactively.
Support the management of specialist surveys and minor works contracts.
Maintain comprehensive, up-to-date records of assets, risks, and systems.
Communicate effectively with Boards, management, and governance levels.
Support the delivery of a value-for-money responsive repairs service.
Undertake CPD and perform additional duties as requested by the line manager.Required Skills & Qualifications:

Experience with housing, repairs, landlord compliance, and relevant IT systems.
Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements.
Knowledge of contractor payment processing and validation.
Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases.
GCSE grade C or equivalent in English Language and Maths.
Excellent organisational skills, ability to work independently and as part of a team.
Strong commitment to customer service.To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience