Customer Care Advisor

Customer Care Advisor / Administrator

Location: Norfolk

Full Time | Permanent

Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team.

This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction.

The Role

As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally.

Your responsibilities will include:

Managing customer enquiries via phone and email

Logging and coordinating remedial works with site teams and subcontractors

Scheduling appointments and tracking progress of outstanding issues

Maintaining accurate records and updating internal systems

Liaising with construction teams to ensure timely resolution of defects

Supporting the wider customer care and technical teams with administrative duties

About You

The ideal candidate will:

Have previous experience in a customer service and/or administrative role

Possess knowledge of construction or house building (highly desirable)

Be highly organised with strong attention to detail

Have excellent communication skills, both written and verbal

Be confident liaising with customers, contractors and internal departments

Be proficient in Microsoft Office and comfortable using internal systems

Be able to prioritise workload in a fast-paced environment

What’s on Offer

Competitive salary (dependent on experience)

Opportunity to work with a respected regional developer

Supportive and collaborative team environment

Career development opportunities within a growing business

If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company