Service Coordinator

Our client, a well-established and growing company within the facilities/services sector, based in Gloucester, has an exciting new opportunity for a Service Coordinator to join their team on a full-time, permanent basis due to business growth. We are looking for someone with experience in service desk operations, maintenance coordination, or facilities administration who can hit the ground running!

The successful Service Coordinator should have:

Experience in a service desk, coordination, or maintenance administration role
Strong IT skills including MS Office (Word, Excel, Outlook, PowerPoint)
Excellent attention to detail with the ability to manage high volumes of information accurately
A proactive, team-focused attitude with outstanding communication skills
The ability to recognise parts, assist with basic estimating, and manage ordering processes
In this role, the Service Coordinator will be responsible for:

Managing the day-to-day operation of the Service Desk, handling calls and logging enquiries accurately
Scheduling engineers and coordinating callouts based on urgency and priority
Producing quotations, supporting job costing, and processing invoicing on completion of works
Recognising and ordering parts required for jobs, supporting efficient service delivery
Maintaining service documentation, contracts, insurance records, and customer portals
Our client is offering the successful Service Coordinator a salary in the region of up to £30,000 DOE plus benefits including pension, early finish Fridays, and 25 days holiday + bank holidays. PLUS hybrid working after a successful probation period.

If you are a motivated, detail-driven team player who thrives in a fast-paced service environment, apply now to be considered for this role and to chat through the opportunity further. Don’t delay – this opportunity is not to be missed!

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