Resident Liaison Officer (RLO)
Job Title: Resident Liaison Officer (RLO)
Location: Hertfordshire, Central London, Essex & West London
Salary: £35,000 – £40,000 + Company Car + Benefits
About the Company
Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London.
The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents.
Key Responsibilities
Act as the main point of contact for residents before, during and after works
Build strong relationships with tenants and leaseholders
Provide clear communication regarding planned works, timelines and any disruptions
Arrange and attend resident meetings, drop-in sessions and home visits
Support vulnerable residents and ensure individual needs are considered
Handle complaints and resolve issues in a professional and timely manner
Work closely with site managers and project teams to ensure smooth project delivery
Maintain accurate records of resident communications and feedback
Requirements
2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects
Strong communication and interpersonal skills
Experience working on planned works or regeneration schemes
Ability to build trust and manage challenging situations with residents
Organised with strong administrative skills
Full UK driving licence
What's on Offer
Salary of £35,000 – £40,000 depending on experience
Company car
Opportunity to work with a leading regeneration contractor
Long-term pipeline of secured work across London and the South East
Supportive team environment with career progression opportunities