Debt Recovery Officer

Debt Recovery Officer

Hourly rate: £18.65 PAYE or £24.65 Umbrella
Location: Wembley
Job Type: Temporary full time (1-2 days per week in office)
Contract End Date: Wednesday, 23rd September 2026We are seeking a dedicated Debt Recovery Officer. This role involves the recovery and enforcement of various debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care, and Sundry Debt. The successful candidate will ensure efficient and ethical debt recovery in line with legislation and local policies.

Day-to-day of the role:

Utilise a variety of debt recovery techniques to successfully recover all debts, balancing sensitivity towards clients' financial constraints with the financial interests of the council.
Take ownership of debt cases from initiation to conclusion, including making arrangements, pursuing payments, and navigating through the debt recovery process.
Produce, interpret, and maintain reports and spreadsheets to meet individual, team, and council-wide statistics.
Act as the first point of contact within the recovery and enforcement team, handling all forms of communication professionally.
Continuously monitor cases, follow up on defaulted arrangements, and locate absconded debtors.
Maintain accurate and comprehensive records related to customer accounts and interactions.
Build and maintain positive relationships with all internal and external stakeholders to achieve the council's overall debt strategy.
Provide timely responses to correspondence and enquiries, focusing on expedient debt collection.Required Skills & Qualifications:

Excellent verbal and written communication skills.
Strong numerical, analytical, problem-solving, and decision-making skills.
Proven experience in customer-focused roles, dealing with enquiries, transactions, and complaints.
Experience in negotiation and influencing within a diverse, demanding, and challenging environment.
Familiarity with revenue and debt enforcement or similar environments.
Competency in using standard MS Office packages and adapting recovery processes to meet service needs.
Ability to work independently and as part of a team, managing conflicting priorities under pressure to meet service objectives.
Commitment to Equal Opportunities Policies in delivering front-line services.To apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience