Customer Service Coordinator

My client, a popular house builder, are currently seeking a Customer Care Coordinator to join the team based in Kent.

This role involves providing an excellent level of Customer Service to new homeowners. The position is for a 6 month fixed term contract.

The Role:

* Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

* Provide support and advice to sub-contractors.

* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

* Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills:

* Customer Service experience within the House Building / New Homes / Housing Association or defect logging

* Excellent communication skills

* Excellent attention to detail

* Excellent Customer Service skills