Operations Director (Nationwide)

Operations Director – Fit-Out & Refurbishment | National Role

The Operations Director will provide national leadership across a portfolio of fit-out and refurbishment projects – including retail, banking, MOJ projects and commercial, overseeing senior delivery teams to ensure safe, profitable, and high-quality outcomes. Reporting into the Construction Director, this is a key strategic role responsible for driving operational performance, managing client relationships, and shaping delivery strategy across the business.

Key Responsibilities

Operational Leadership:
Drive performance and operational excellence across a national team of Project and Contracts Managers, setting clear direction and standards.

Project Delivery:
Oversee the full project lifecycle from bid and pre-construction through to delivery and handover, ensuring consistency and quality throughout.

Client Management:
Build and maintain strong relationships with a portfolio of key clients, focusing on high-value, complex fit-out and refurbishment projects.

Safety & Compliance:
Act as a visible leader for health, safety, and quality, ensuring best practices are embedded across all projects.

Risk Mitigation:
Identify and manage operational, commercial, and project risks to ensure successful and profitable delivery.

Required Skills & Experience

Experience:
Proven track record in a senior operational leadership role within the fit-out or refurbishment sector.

Leadership:
Strong, visible leader with the ability to inspire teams, drive performance, and manage complex project portfolios.

Commercial Acumen:
Excellent commercial awareness with the ability to manage risk and deliver profitable outcomes.

This is a pivotal leadership role within a forward-thinking construction business, offering the opportunity to influence strategy, lead high-performing teams, and drive excellence across a national project portfolio