Customer Relations Manager

Your new company
You'll be working for a property development and building company travelling to sites within the Bristol and Bath area.
Your new role
You'll be acting as a key point of contact for the customer relations team, providing support and knowledgeable solutions to resolve customer queries. Duties are as follows:

Conduct pre-completion home inspections to ensure quality and consistency.
Manage customer defects, including complex and high risk issues, through to resolution.
Liaise with site teams, subcontractors, and partners to drive improved customer outcomes.
Attend customer homes, identify issues, resolve complaints, and support the warranty journey.
Analyse trends, report issues, and support continuous improvement across departments.
Represent company values while supporting satisfaction targets at survey stages.What you'll need to succeed

Construction/housebuilding background with strong customer issue resolution experience.
Ability to work across multiple teams while maintaining accurate records and high standards.
Excellent communication, analytical and relationship building skills.
Proactive, detail focused mindset with strong decision making capability.
Confident IT skills (Excel, Word, Outlook) and excellent time management abilities.
Full driving licence and willingness to travel.What you'll get in return

Competitive salary, annual bonus and choice of company car/car allowance.
Up to 39 days annual leave plus bank holidays and 2 volunteering days.
Private medical insurance and enhanced family friendly leave.
Competitive pension scheme and life assurance at 4× salary.
Access to share save schemes, rewards portal and salary sacrifice benefits.
Christmas shutdown and a supportive, values driven working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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