Call Centre Manager

Call Centre ManagerLocation: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)

About Cardo Group
Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.

The Role
We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.

Key Responsibilities

Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
Handle and resolve escalated complaints efficiently and professionally
Drive improvements in resident engagement and satisfaction
Monitor call quality, provide coaching, and implement continuous improvement strategies
Produce performance reports and identify trends to inform service improvements
Collaborate with internal teams to ensure a seamless customer experienceAbout You

Proven experience in a call centre or customer service management role
Strong background in handling complaints and resolving complex customer issues
Excellent leadership and team development skills
Passion for delivering high-quality customer service and resident engagement
Strong organisational and problem-solving abilities
Comfortable working in a fast-paced environmentWhat We Offer

Competitive salary up to £45,000
Opportunity to lead a close-knit, supportive team
A role where you can make a real impact on customer experience
Career development within a growing organisationHow to Apply
If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you