Resident Liaison Officer

Resident Liaison Officer – Waterloo – Social Housing Planned Works

Our client, a residential developer who have sites across London, are looking for a Resident Liaison Officer to join their Planned Works Divison in Waterloo. The client will need you to ensure seamless communication across all parties, progress the projects and ensure resident’ satisfaction. You will need to build relationships with residents and provide support and information during refurbishment and maintenance works, mitigating any dissatisfaction and resolving complaints and queries swiftly and efficiently.

Key responsibilities:

*

Residential Communication

*

Customer Service & Complaint Resolution

*

Stakeholder Liaison

*

Pre-Works and Needs Assessment

*

Documentation & Reporting

*

Community Engagement

Must have:

*

Experience in a Customer-Facing role

*

Situation Handling

*

Strong communication and customer service skills

*

Positive and proactive attitude

*

Ability to manage multiple tasks

*

Able to work in a team

*

Competent computer skills

*

Full UK Driving License (with access to a vehicle)

To find out more about this position as a Resident Liaison Officer in Waterloo call Lilly of CPR Recruitment.

CPR Recruitment are currently on over 500 sites across London & the South East. If this role isn't for you, due to location or project type, get in touch via the numbers above to find out about our other opportunities within the white collar side of construction