Housing Customer Officer

Housing Customer Officer

Job Type: Temporary (3 months)
Location: SE1, London
Working Hours: Monday – Friday, 8am – 4pm (Fully on-site)
Hourly Rate: £24.91 UmbrellaWe are currently recruiting for a Housing Customer Officer on an ongoing temporary basis. This role is crucial in delivering high-quality front-line customer service to residents. The successful candidate will organise estate offices and provide administrative support to the Estate Team.

Day-to-day of the role:

Address all customer enquiries in a helpful, friendly, and professional manner, providing advice and assistance on a wide range of issues at the first point of contact.
Maintain a welcoming reception for visitors and an efficient working environment for staff, ensuring all contact and service requests are logged on the housing management system (Civica).
Establish and maintain effective working relationships with colleagues, contractors, and agencies to meet customer needs.
Manage property and communal keys/fobs, ensuring secure storage and accurate logging on Civica.
Process payments for community facilities, parking, fobs, and guest flats where appropriate.
Assist in the preparation and distribution of resident communications such as newsletters, leaflets, and updates on the website and social media.
Handle correspondence relating to the estate efficiently, managing and distributing incoming correspondence and logging interactions on Civica.
Support the Resident Services Officer in managing the lettings of sheds on the estate, handling rental income and voids.
Respond to complaints in accordance with our complaint handling procedures and escalate as necessary.
Perform administrative and clerical duties including filing, photocopying, dealing with post, and maintaining procedural manuals.
Support resident involvement by assisting in organising and attending meetings and estate events, carrying out resident surveys, and promoting resident involvement.
Manage bookings and deposits for the hire of community halls, explaining terms of use to bookers.Required Skills & Qualifications:

Experience working within social housing.
Excellent customer service skills with the ability to handle enquiries and complaints professionally.
Strong administrative and organisational skills.
Proficiency in using housing management systems, preferably Civica.
Ability to work effectively both independently and as part of a team.
Good communication skills, both written and verbal.To apply for the Housing Customer Officer position, please submit your CV detailing your relevant experience