Scheduling Team Lead

We are looking for a Scheduling / Planner Team lead to work for a Tier 1 contractor within Social Housing / Property Services with the skills needed listed below.

Scheduling Team Lead Responsibilities

* Manage all resource planning activities to ensure maximum efficiency

* Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met

* Check K.P.I performance weekly and analyse service failures to implement solutions

* Providing customer service to residents and customers

* Dealing with queries from residents, changing appointments

* Assist when required to undertake customer satisfaction surveys

* Attend meetings as requested and deliver service updates to your team at your internal meetings

* Follow the company’s policies and procedures at all times

* Assisting with people management issues

* Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

About You:

* Call centre environment

* Maintenance/ repairs background

* Excellent Telephone Manner

* Customer Service focused

* Excellent Communication skills

* Ability to identify problems

* Ability to identify customers’ needs

* Ability to work under pressure

* People Management

Salary: £34,000

25 days’ annual leave + bank holiday

Long-service awards recognising key milestones

1 paid volunteer day per year

Training, support and progression