Service Manager
Overview
An established specialist engineering business delivering controlled environment and cleanroom solutions across highly regulated sectors is looking to appoint a Service Manager. With a strong reputation in complex, compliance-led environments, the business is investing in the growth of its service and aftercare division. This role offers the opportunity to take ownership of a developing department and play a key part in scaling service operations.
The Role
This is a commercially focused, office-based Service Manager position responsible for leading and developing the service function. You will oversee a team of field engineers, managing scheduling, service delivery, and client interaction across testing, validation, maintenance, and reactive works.
You will act as the central point for all service-related activity – from incoming enquiries and quotation through to delivery, invoicing, and ongoing client management. The role requires strong coordination across engineering teams, suppliers, and internal departments to ensure efficient and compliant service delivery.
A key part of the position is driving growth within the service division. This includes identifying opportunities for maintenance contracts, improving utilisation of engineers, and enhancing overall service performance. You will also ensure all operations align with strict compliance standards, including RAMS, calibration schedules, and quality management systems.
This role offers a high level of autonomy, with scope to shape processes, improve systems, and build out the service function as it scales.
Requirements
Experience managing or coordinating field service engineers or technical teams
Strong commercial awareness with experience producing quotations and managing service workflows
Highly organised, with the ability to manage multiple workstreams and priorities
Confident liaising with clients and handling aftersales/service relationships
Experience in regulated environments (e.g. cleanrooms, laboratories, healthcare, ISO standards) beneficial but not essential
Package
Salary: £30,000-£35,000
Performance-related bonus
Office-based role in Street, Somerset
Monday to Friday, 8:00am – 5:00pm
Pension scheme
Private healthcare after probation
Ongoing training and development
Clear opportunity to grow and shape a developing department
Interested in hearing more? Call Max Robinson on (phone number removed) or Email
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