Operations Manager

We are seeking an experienced Operations Manager to lead the delivery of responsive repairs and planned maintenance programmes for the Social Housing sector. This is a key leadership role responsible for ensuring high-quality, cost-effective, and resident-focused services that meet regulatory standards and organisational objectives.
You will oversee day-to-day operations, manage contractor performance, and drive continuous improvement across repairs and maintenance services. The role requires a strong balance of strategic oversight and hands-on operational management, and gives a unique opportunity to grow and develop a business unit, offering a fantastic working environment.
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Duties include-
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Lead and manage the delivery of responsive repairs, voids, and planned maintenance works.
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Ensure compliance with all relevant health and safety, regulatory, and quality standards.
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Monitor and improve contractor and supplier performance through robust KPIs and SLAs.
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Manage budgets effectively, ensuring value for money and cost control.
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Develop and implement maintenance strategies aligned with asset management plans.
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Drive service improvements to enhance resident satisfaction and operational efficiency.
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Lead, motivate, and develop a team of supervisors and operational staff.
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Handle escalated complaints and complex cases, ensuring timely resolution.
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Produce performance reports and provide insights to senior leadership.
Skills & Experience
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Proven experience in an operations or service delivery management role within social housing maintenance ad refurbishment.
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Strong knowledge of responsive repairs, voids, and planned maintenance programmes.
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Demonstrable experience managing contractors and large-scale service delivery contracts.
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Good understanding of health and safety legislation and housing regulations.
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Excellent leadership, communication, and stakeholder management skills.
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Strong financial and budget management capability.
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Results-driven with a focus on continuous improvement and customer satisfaction