Housing Surveying Assistant

Our client is looking for an administrator to assist maintenance surveyor in their work in prevising assistance and advice for customers.

Job Specification:

* To work with Maintenance surveyors to ensure all Void inspections are recorded accurately and the relevant job tickets are raised within the relevant KPI’s, ensure all relevant documents are added to the job ticket.

* Deal with and process low level repair requests, raising orders, arranging appointments directly with tenants.

* To provide housing related advice and assistance, general administration and answer enquiries for asset team ensuring a high standard of customer care is delivered to members of the public, customers, internal departments and outside agencies.

* Ensure that job tickets and appointments are made so that all repairs raised by the team are completed, by arranging appointments by telephone, and where required issuing reminder letter’s.

Personal Specification:

* NVQ Level 2 in a related field such as Customer Services or Business Administration is desirable

* Over two years’ experience in administration

* Experience of working within policies and procedures with the use of initiative to respond to situations

* Understanding of data protection principles and confidentiality

* The ability to communicate at ease with customers and provide advice in accurate spoken English

* Understands customer service and has a welcoming and helpful approach to customers