Resident Liaison Officer RLO

Temporary Resident Liaison Officer (RLO)

Location: Nottingham (NG9 area)
Duration: Approx. 14 weeks starting mid‑May
Rate: £18–£20 per hour
Type: Temporary / Contract

We’re looking for an experienced Resident Liaison Officer (RLO) to join a live retrofit project working in occupied residential properties. This is a people‑focused role, ideal for someone confident dealing with residents, managing communications, and supporting smooth project delivery on site.

Key Responsibilities

* Act as the main point of contact for residents throughout the works

* Build positive relationships with tenants and leaseholders

* Coordinate and attend resident meetings, drop‑ins and information sessions

* Communicate project updates, timelines and access requirements clearly

* Log and manage resident enquiries, concerns and complaints

* Coordinate access for surveys, installations and follow‑up visits

* Maintain accurate records of all resident interactions

* Liaise closely with site and project teams to resolve issues promptly

Skills & Experience

* Previous experience in resident liaison, housing, customer service or community engagement

* Strong verbal and written communication skills

* Confident handling sensitive or challenging situations

* Highly organised with good attention to detail

* Comfortable using email, Microsoft Office and basic digital tools

* Flexible approach to working hours when required

* DBS in place or willingness to obtain one

What’s on Offer

* £18–£20 umbrella per hour (depending on experience)

* Immediate start on a well‑structured project

* Opportunity to work on a socially impactful residential scheme

If you’re an experienced RLO available for a short‑term contract and happy to work on site in Nottingham, we’d love to hear from you