Resident Liaison Officer

Job Title: Resident Liaison Officer (Contract)
Location: Hemel / Southend / Dartford 
Contract Type: Contract / Temporary
Duration: On-going – Temp to Perm
Rate: £19.50

About the Company
Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis.

The Role
As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works.

This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy.

Key Responsibilities

Act as the primary point of contact for residents during works

Provide clear and regular updates on project progress, timelines, and any disruptions

Manage resident enquiries and complaints, ensuring prompt and effective resolution

Arrange and attend pre-start meetings, home visits, and follow-up appointments

Coordinate access to properties and schedule works with residents

Maintain accurate records of all communications and interactions

Work closely with site teams and project managers to ensure smooth delivery

Identify and provide additional support to vulnerable residents where required

Essential Requirements

Proven experience as a Resident Liaison Officer within social housing

Full UK driving licence (essential)

Strong communication and customer service skills

Ability to handle challenging situations and resolve complaints effectively

Excellent organisational and administrative abilities

Able to work independently and manage a busy workload

What’s on Offer

Competitive contract rate

Opportunity to work with a reputable contractor on long-term social housing projects

Ongoing support from a dedicated recruitment consultant

Potential for contract extension or further opportunities

Please note: only candidates with proven social housing experience and a full UK driving licence will be considered