Customer Experience Coordinator

Customer Experience Coordinator 

Location: Sunderland 

Contract Type: Freelance/Permanent

Rate: Competitive day or hourly rate depending on experience

We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland.

This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.

Key Responsibilities

Act as the main point of contact for customer enquiries

Coordinate appointments, updates, and ongoing communication

Maintain accurate customer records and internal systems

Liaise with internal departments to ensure smooth service delivery

Resolve customer issues efficiently and professionally

Monitor customer feedback and identify areas for improvement

Support day-to-day office operations and administration

Requirements

Previous experience in customer service, customer experience, office coordination, or administration

Excellent communication and interpersonal skills

Strong organisational abilities and attention to detail

Confident using email, CRM systems, and Microsoft Office

Ability to work independently and manage priorities

Professional and positive attitude

Desirable

Experience working in a fast-paced office environment

Background in property, construction, retail, or service industries

Freelance or self-employed experience

What We Offer

Flexible freelance arrangement

Friendly and supportive office environment

Opportunity for ongoing work

Central Sunderland office location

Immediate start available