Damp and Mould Manager
Are you an experienced Damp and Mould (DMC) Manager looking to make a significant impact within the social housing sector?
Our client is seeking a highly motivated Manager with expertise in damp, mould and condensation to lead a specialist team within a fast-paced housing environment. This is an excellent opportunity for an experienced professional to oversee complex cases, drive continuous service improvements, and help ensure residents live in safe, healthy, and well-maintained homes.
You will be responsible for overseeing inspections, assessments and remedial solutions relating to damp, mould and condensation issues across occupied and void social housing properties. You will play a vital role in ensuring compliance with current housing legislation, improving customer satisfaction and embedding preventative measures to reduce recurring issues.
This role offers the opportunity to lead and develop a team of surveyors and technical staff while working collaboratively with internal departments, contractors and external stakeholders. You will provide expert technical guidance on complex cases, oversee contractor performance and ensure all remedial works are delivered to the highest standards.
You will also contribute to strategic planning, budget management and service development initiatives, helping to shape long-term improvements within the housing stock and resident experience.
Key Responsibilities:
* Managing and leading a specialist Damp, Mould and Condensation team, including surveyors and trainee surveyors.
* Conducting and overseeing detailed inspections and assessments of damp, mould and condensation issues within occupied and void properties.
* Identifying root causes and specifying appropriate remedial actions and long-term preventative solutions.
* Producing detailed technical reports, specifications and recommendations for internal teams and contractors.
* Managing complex caseloads and supporting colleagues with technical expertise and guidance.
* Monitoring contractor performance and ensuring all works are completed in line with quality standards, compliance requirements and agreed timescales.
* Ensuring compliance with all relevant Health and Safety legislation, housing regulations and best practice standards.
* Liaising with residents, contractors, consultants and internal stakeholders to maintain excellent customer service throughout the process.
* Supporting budget management, procurement activities and planned works programmes relating to damp and mould remediation.
* Leading on service improvement initiatives, performance monitoring and KPI delivery.
* Carrying out site visits and inspections to ensure high-quality workmanship and resident satisfaction.
Essential Skills and Experience:
* Proven experience managing damp, mould and condensation cases within social housing or residential property.
* Previous experience managing or supervising technical teams in a housing maintenance or repairs environment.
* Strong understanding of building pathology, diagnostic surveying techniques and remedial solutions.
* Extensive knowledge of current Health and Safety legislation and housing compliance requirements.
* Experience producing technical reports, specifications and planned works recommendations.
* Strong communication and stakeholder management skills with the ability to engage effectively with residents, contractors and senior management.
* Excellent organisational, analytical and problem-solving skills.
* Ability to manage multiple projects and priorities within a fast-paced environment.
* Degree qualification, RICS, CIOB or equivalent professional experience desirable