Trades Contract Controller – Repairs & Maintenance Operations

TRADES CONTRACT CONTROLLER – REPAIRS & MAINTENANCE OPERATIONS
SOCIAL HOUSING / PROPERTY SERVICES

Salary: £40,000 – £55,000 inc Performance Incentive + Benefits

Location: Commutable from Bedfordshire, Buckinghamshire, Northamptonshire, Hertfordshire, Cambridgeshire, North London, Middlesex/ Northern Home Counties

Operational Control. Scheduling. Productivity. Commercial Awareness.

This is not a standard scheduling role.

It is not purely administrative.
It is not a passive coordination position.
It is not suited to individuals who simply process jobs and escalate problems.

This is an operational control role positioned at the centre of a fast-moving repairs and maintenance operation where productivity, workflow management, and commercial awareness directly impact performance.

Our client is seeking an experienced, confident, and highly organised Trades Contract Controller to help drive operational efficiency across responsive repairs and maintenance contracts within the social housing sector.

The Business

Our client is a fast-growing, privately owned property services business delivering responsive repairs, maintenance, disrepair, voids, and planned works contracts across the UK.

The business operates in a high-volume environment where:

Pace matters
· Responsiveness matters
· Productivity matters
· Commercial control mattersThis is a business that values operational capability, accountability, and practical problem-solving.

There is strong leadership visibility throughout the organisation and a genuine focus on improving operational performance through better systems, stronger people, and tighter operational control.

The Opportunity

The Trades Contract Controller role sits at the heart of daily operational delivery.

You will play a key role in ensuring that field-based operatives remain productive, jobs are progressing correctly, operational issues are identified early, and workflow remains controlled throughout the day.

You will work closely with:
· Contract Managers
· Schedulers
· Supervisors
· Operational teams
· Field-based operatives

This is a role for someone who enjoys being in the middle of the operation and who thrives in fast-paced environments where priorities can change quickly.

The successful individual will combine:
· Strong coordination capability
· Commercial awareness
· Operational confidence
· Excellent communication skills
· Calmness under pressure

The Role

Responsibilities will include:
· Monitoring live operational workflow across repairs and maintenance contracts
· Managing and controlling operative productivity throughout the day
· Liaising directly with field-based operatives regarding job progress, delays, and operational issues
· Identifying scheduling inefficiencies and helping improve workflow planning
· Monitoring jobs that are overrunning or creating cost exposure
· Supporting operational performance against SLAs and KPIs
· Working closely with schedulers and contract managers to maintain service delivery standards
· Ensuring jobs are allocated effectively based on location, skillset, priority, and operational demand
· Escalating operational risks and service issues appropriately
· Maintaining accurate operational data and system updates

This role requires individuals who can think operationally and commercially at the same time.

You will need to:
· Stay organised under pressure
· Prioritise quickly
· Communicate confidently
· Challenge issues when required
· Keep the operation moving

The Ideal Background

We are particularly interested in individuals who understand fast-paced operational environments and who can demonstrate strong workflow coordination capability.

Relevant backgrounds may include:
· Repairs & maintenance
· Property services
· Social housing
· Facilities management
· Trades operations
· Logistics / transport planning
· Service delivery coordination
· Workforce planning
· Engineering service operations

The ideal candidate

Candidates with previous trade exposure or practical operational understanding will be highly advantageous.

This may include individuals who have previously worked within:
· Plumbing
· Electrical
· Carpentry
· Multi-trade repairs
· Gas servicing & maintenance
· Reactive maintenance
· Property repairs
· Void property works
· Building maintenance
· Facilities maintenance
· Social housing maintenance operations

We are particularly interested in individuals who:
· Previously worked "on the tools"
· Have managed operatives or subcontractors
· Understand repairs workflows, productivity, and operational pressures
· Have progressed from trade-based or operational roles into coordination, scheduling, or control-based positions

Examples may include:
· Repairs Controllers
· Trades Controllers
· Service Delivery Controllers
· Maintenance Coordinators
· Scheduling Controllers
· Workforce Planners
· Reactive Maintenance Coordinators
· Operational Controllers
· Logistics or Planning Coordinators within field-service environments

Equally, individuals from logistics or operational scheduling environments with strong workforce planning capability and experience coordinating mobile operational teams will also be considered.

What We Are Looking For

This role requires more than administration.

We are looking for individuals with:
· Confidence and operational presence
· Strong communication skills
· Commercial awareness
· Good judgement under pressure
· Energy and pace
· Strong organisational capability
· Attention to detail
· The ability to challenge constructively when required

This role would particularly suit ambitious, high-potential individuals looking to progress within a growing operational business.

The Environment

This is a visible operational role within a business that is continuing to grow.

The environment is:
· Fast-paced
· Delivery-focused
· Operationally intensive
· Commercially aware
· Team-oriented

People who succeed here tend to be:
· Practical
· Proactive
· Solutions-focused
· Resilient
· Comfortable taking ownership

What's on Offer

Salary: £40,000 – £55,000
· Performance-related incentive opportunity
· Pension
· 23 days holiday plus bank holidays
· Long-term progression opportunities within a growing business
· Exposure to senior operational leadership
· Opportunity to build a long-term career within a highly active operational environmentWhy Apply?

This is an opportunity to join a growing business where operational performance genuinely matters.

The role offers:
· Responsibility
· Visibility
· Progression potential
· Exposure to senior operational decision-making
· The opportunity to become a key part of a growing operational structure

If you are an organised, commercially aware operational professional who enjoys pace, responsibility, and keeping operations under control – we would like to hear from you