Hire Controller

Hire Controller – Plant Hire

Rackheath, Norfolk (NR13)
£37,000 – £40,000 per annum
Permanent | Full Time

Anglian Recruitment are currently recruiting for an experienced Hire Controller on behalf of a well-established and growing independent plant hire business based in Rackheath, Norfolk.

This is an excellent opportunity to join a friendly, close-knit company with a fantastic reputation for customer service and quality equipment across the region. The business has a genuine family feel and offers long-term stability alongside opportunities to grow within the company.

The Role

The Hire Desk plays a key role within the business and is responsible for supporting customers with their hire requirements while coordinating internally to ensure a smooth and efficient service.

This is a busy and varied position suited to someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties will include:

* Taking hire enquiries and processing orders

* Managing on hires and off hires

* Advising customers on suitable equipment

* Scheduling transport and coordinating deliveries/collections

* Liaising with drivers, suppliers, and internal departments

* Inputting quotes and hire information onto the CRM system

* Supporting fleet utilisation and identifying revenue opportunities

* Maintaining excellent customer service standards at all times

The Ideal Candidate

The successful candidate will:

* Have previous experience within a hire desk, customer service, or coordination role

* Be highly organised with strong attention to detail

* Be confident communicating over the phone, via email, and face to face

* Work well under pressure within a busy office environment

* Have good IT skills including Word and Excel

* Ideally have experience within plant hire, construction, or a related sector (although this is not essential)

* Have a positive and proactive attitude with a willingness to learn

What’s On Offer

* £37,000 – £40,000 salary depending on experience

* Permanent, full-time position

* Immediate start available

* Monday to Friday: 08:00 – 17:30

* Alternate Saturdays: 08:00 – 12:00

* 20 days holiday plus Bank Holidays

* Company pension

* Uniform provided

* Supportive and friendly working environment

If you are looking for a long-term opportunity with a successful and growing business, please apply today or contact Anglian Recruitment for further information