Regional Disrepair Manager – Metropolitan Thames Valley Housing, Southgate, London
Location: Southgate, London N14 6PW
Salary: £59,983 – £63,139
Contract: Permanent
Hours: Full Time
Expiry Date: 27/05/2026 23:59
The vacancy
- Regional Disrepair Manager
- Known internally as Regional Property Manager
- Full-time, Permanent opportunity (37.5 hours) – Hybrid, this position is suitable for MTVH’s Flexible Working Policy
- Southgate, N14: £59,983 – £63,139
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you’ll need to succeed
You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI’s.
- Strong leadership skills and background in managing a multifaceted repairs team
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings
- Experience of Contract/Project Management (essential)
- Experience of working in Social Housing, Building Surveying, or a regulated field
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service
- Experience of analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- Budget management – adhering to budget set and managing expectations
- Strong Leadership skills and the ability to manage a varied and demanding workforce
- A self-starter who isn’t afraid of challenge
- Must have car and business insurance.
Desirable
- Housing Experience or working in a related field
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
The company
Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.
Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.
MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.
In line with the MTVH 2030 strategy – Your Home, Your Service, Your Future – diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.
These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
What matters to you, matters to us
Benefits
People are at the heart of what we do, so we have carefully selected our rewards and benefits with our colleagues in mind.
Our benefits are designed to support your health and wellbeing, help with the cost of living, and enhance your working environment, making MTVH your employer of choice.
We regularly benchmark our benefit packages against industry standards to ensure we remain competitive, innovative, and responsive to the evolving needs of all our colleagues.
While some of our benefits are automatically applied, most are optional. We encourage you to explore what we offer and see if there’s something that fits your needs.
For further information on our full list of benefits, please see our Colleague Rewards and Benefits Digital Book.
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