Housing Repairs Officer Level 3

We're looking for Repairs Officer, Level 3

Sector: Housing

📍 Location: London

Job Role: Repairs Officer, Level 3

Pay rate is £19.54 PAYE / £25.84 Umbrella

Paid on a weekly basis.

Role Details – Mon-Fri 9am -5pm, 1-hour unpaid break, Hours: 35hrs per week

Responsibilities

Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation.
Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment.
Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.
Support the team with regular cost and quality audits for all aspects of repair works.
Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs.
Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring.
Assist your manager and team by providing d timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance.

Skills and Experience

Experience of developing and running administrative systems and processes.
Financial understanding of SOR codes and quote variation
Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents
Experience in working in a customer service environment.
Experience of providing performance monitoring and commentary against business targets
Experience working to meet key performance indicators.
Good understanding of the relevant legislation, statutory and regulatory requirements
Good spoken and written English
Effective IT skills including basic/intermediate MS Office skills.

Please click apply to register your interest or call our Rgsetsquare London office/ (phone number removed).

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy