Contract Manager – Repairs & Maintenance (Social Housing)
CONTRACT MANAGER – REPAIRS & MAINTENANCE (SOCIAL HOUSING)
Salary: £80,000-£100,000 Package including Performance Bonus + Car Allowance + Benefits
Location: Northern Home Counties / East Midlands Border (with regional travel)
A Growing Business. Strengthened Leadership. Real Opportunity.
Following a significant period of growth and multiple senior operational appointments, our client is continuing to strengthen its operational management structure across its repairs and maintenance division.
This is not a corporate layer-management role.
It is a hands-on operational leadership role for individuals who want visibility, accountability, and the opportunity to make a genuine impact within a fast-moving business.
The organisation has grown rapidly through operational delivery, strong client relationships, and commercial discipline. As contracts continue to expand, the business now requires additional Contract Leads / Contract Managers capable of taking ownership of live operational environments and driving performance on the ground.
This opportunity is suited to experienced operational professionals who are confident, commercially aware, and capable of stepping into environments where pace, responsiveness, and accountability matter.
About the Business
This is a privately owned property services and social housing maintenance business delivering responsive repairs, planned maintenance, voids, and property services contracts across the UK.
The culture is:
Operationally driven
Fast paced
Commercially focused
Highly accountable This is not a heavily layered corporate environment.
Leaders are expected to:
Take ownership
Solve problems
Improve performance
Build credibility through delivery The business has invested heavily in strengthening its operational leadership team and now requires additional operational managers capable of supporting continued growth and improving contract performance across existing client portfolios.
The Opportunity
This role sits directly within the operational engine of the business.
You will take responsibility for:
Day-to-day contract delivery
Operational performance
Productivity and workflow control
Client relationships
Team coordination
Commercial awareness across live contracts Depending on your level and experience, you may operate as either:
A high-potential Contract Lead ready to step into broader responsibility
or
A more experienced Contract Manager already capable of taking ownership of larger operational contracts The business is deliberately open to considering:
Strong operational performers from larger sector competitors
Individuals blocked by structure or progression elsewhere
High-potential operational leaders ready for greater accountability
Experienced managers who still want to remain close to delivery rather than becoming corporate administrators
What the Role Looks Like
This is a highly operational environment where:
Performance is visible daily
Service issues surface quickly
Productivity matters
Client expectations are immediate You will:
Manage operational delivery across repairs and maintenance contracts
Work closely with Schedulers, Controllers, Supervisors, subcontractors, and operational teams
Monitor workflow, productivity, and performance
Identify operational issues early and resolve them quickly
Attend client meetings and manage operational relationships
Balance service delivery with commercial performance This role requires operational grip, responsiveness, and confidence.
You will not succeed by sitting behind reports alone.
The successful individual will be visible within the operation and comfortable making decisions in real time.
Why This Role Exists
The business has already strengthened its senior leadership structure with multiple recent appointments and continues to grow both organically and through contract expansion.
As operational scale increases, the requirement is now for stronger management depth below divisional leadership level.
The business is specifically looking for people who can:
Take ownership of operational performance
Improve consistency and control
Support senior leadership
Build stronger operational structures
Create capacity for continued growth This role exists because the business is scaling successfully and requires stronger operational leadership beneath Divisional MD and Business Unit Director level.
The Candidate
You may currently be:
A Contract Supervisor
Contract Lead
Repairs Manager
Service Delivery Manager
Operations Manager
Contract Manager
Maintenance Manager
Voids Manager
Responsive Repairs Manager You will ideally come from:
Social housing repairs and maintenance
Property services
Housing maintenance contractors
Facilities management
Utilities or field service operations
Other fast-paced operational service environments Most importantly, you will demonstrate:
Strong operational awareness
Commercial understanding
Confidence under pressure
Ability to manage multiple priorities
Strong communication skills
Accountability and ownership You do not need to be polished corporate leadership.
You do need:
Presence
Credibility
Pace
Good judgement
The ability to improve operational performance
What Success Looks Like
In this role, success will be measured through:
Improved operational control
Productivity and utilisation
SLA and KPI performance
Client confidence and responsiveness
Workflow efficiency
Commercial awareness
Team coordination and accountability The strongest individuals will quickly establish credibility through delivery and operational consistency.
What's on Offer
£80,000-£100,000 Package including:
Performance Bonus
Car Allowance / Vehicle
Pension
23 Days Holiday + Bank Holidays Environment:
Entrepreneurial
Fast paced
Operationally focused
High accountability
Strong growth trajectory
Why Join
This is an opportunity to join a growing operational business at an important stage of its development.
You will:
Work alongside an experienced senior leadership team
Gain significant operational exposure
Have visibility within the business
Be trusted with responsibility
Have genuine progression opportunities as the business continues to expand This role is suited to individuals who want to build something, improve performance, and take ownership rather than simply maintain process.
If you are operationally strong, commercially aware, and ready for a role with greater visibility and accountability, this opportunity offers genuine long-term potential