Service Delivery Manager

We are looking for a Service Delivery Manager for a client based in Central London

This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.

Key responsibilities include:

* Managing MSP and supplier performance against SLAs and KPIs

* Overseeing the IT helpdesk, escalations, and 2nd line support

* Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms

* Supporting server, infrastructure, and user access management

* Coordinating IT equipment, site setups, and digital improvement initiatives

* Administering ERP systems and maintaining IT governance/documentation

* Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles

The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable.

The role requires excellent communication, problem-solving, stakeholder management, and the ability to work both independently and within a collaborative team environment