RLO

Resident Liaison Officer (RLO)

External Cladding Remediation

Full-time | Permanent

South West London

Resident Liaison Officer job in Battersea – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in South West London. 

Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes.

This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills.

Key Responsibilities

Acting as the main point of contact for residents throughout external cladding remediation works

Building positive relationships with residents and maintaining clear communication across the project

Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently

Issuing resident notifications, newsletters, and updates regarding planned works and programme changes

Supporting site teams with access coordination and resident engagement across occupied properties

Attending site meetings and maintaining accurate records of resident interactions and project updates

Ensuring high levels of customer satisfaction throughout the duration of the project

Requirements

Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction

Experience working on occupied residential projects is essential

Strong communication and interpersonal skills with the ability to manage difficult situations professionally

Confident liaising with residents, site teams, subcontractors, and client representatives

Organised and proactive approach with strong administrative skills

Ability to work independently and manage resident expectations effectively

Full UK driving licence preferred

Package & Benefits

£30,000 – £40,000 salary depending on experience

Pension scheme

Long-term project pipeline and career progression opportunities

Opportunity to join a growing specialist contractor delivering major remediation works

Immediate start available

This Resident Liaison Officer role in South West London offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across London. Apply now through Skilled Careers to be considered for this opportunity