Housing Officer – Statutory Homelessness
Housing Officer – Statutory Homelessness
Rate of pay: £32.26 Umbrella per hour
Job Type: Temporary (until end of September 2026)
Location: Guildhall (Hybrid – 3 days office, 2 days remote)Day-to-Day Responsibilities
Assess homeless applications in line with Part VII of the Housing Act 1996, Homelessness Reduction Act 2017, and relevant legislation.
Deliver a comprehensive housing advice service, supporting applicants who are homeless or threatened with homelessness.
Carry out detailed and sensitive interviews to assess housing needs and determine appropriate outcomes.
Draft and issue statutory S184 decision letters accurately and within required timeframes.
Develop and implement Personal Housing Plans to support prevention and relief duties.
Arrange temporary accommodation placements where required, ensuring eligibility criteria are met and processes are followed.
Maintain accurate case records and ensure data returns to central government are completed on time.
Provide advice to customers via phone, email and face-to-face (including walk-in and duty cover).
Liaise with internal teams and external agencies (e.g. welfare services, social care) to deliver holistic support.
Conduct visits to temporary accommodation where necessary and ensure appropriate standards are maintained.
Carry out checks to verify applicant information and prevent fraudulent applications.
Contribute to wider homelessness prevention and rough sleeping initiatives.
Support team operations within a structure of triage, housing officers, and senior housing officer oversight.Skills & Experience Required
Proven experience working in a Housing Options or Homelessness service within a local authority.
Strong knowledge of homelessness legislation, including the Housing Act 1996 (Part VII), Homelessness Reduction Act 2017, and associated guidance.
Demonstrable experience assessing homeless applications and determining duties.
Experience issuing S184 decision letters.
Ability to provide effective housing advice and prevent homelessness through early intervention.
Strong communication and interviewing skills, with a person-centred approach.
Experience managing a varied caseload and working to deadlines.
Ability to work independently and as part of a team in a busy environment.
Competent in maintaining accurate records and handling sensitive information.Additional Requirements
Hybrid working: 3 days office-based and 2 days remote (including at least one duty day covering phones and walk-ins).
Enhanced DBS required.To apply for the Housing Officer – Statutory Homelessness position, please submit your CV detailing your relevant experience