Operations Manager – Social Housing
Operations Manager (Housing Repairs & Maintenance)
North Worcestershire
£62,072 per annum + Excellent Benefits
Permanent | Full Time
Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Operations Manager to oversee housing repairs and maintenance services across North Worcestershire.
This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio.
The Role
As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement.
Key Responsibilities
Lead and develop a team of Area Managers, Schedulers, and Trade Operatives.
Deliver high-quality responsive repairs, voids, and planned works programmes.
Ensure services are delivered safely, efficiently, and in line with performance targets.
Drive customer satisfaction through a right-first-time approach.
Manage operational budgets and ensure value for money.
Analyse performance data and implement service improvements.
Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams.
Promote a positive culture focused on performance, accountability, and employee engagement.Requirements
To be considered for this role, you will have:
Significant experience within housing repairs and maintenance.
Strong technical knowledge of property maintenance and building compliance.
Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS.
Proven leadership experience managing operational teams and driving service improvements.
Excellent stakeholder management and communication skills.
HNC/HND in Construction, Building Management, or a related discipline (or working towards).
CIH Level 4 qualification or equivalent experience is desirable.
Full UK driving licence and access to a vehicle.Key Performance Measures
95% of repairs and voids completed within target.
85% first-time fix rate.
95% customer satisfaction.
Effective management of work in progress.
Delivery of efficiency, sustainability, and service improvement objectives.
Strong employee engagement and retention outcomes.Location
This is a locality-based role covering:
Stratford-upon-Avon
Redditch
Bromsgrove
Droitwich Spa
Wyre ForestThe successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office 2 days per week.
Package
Salary of £62,072 per annum.
Up to 28 days annual leave plus bank holidays.
Option to buy and sell annual leave.
Enhanced family-friendly policies.
Health cash plan and wellbeing support.
Employee Assistance Programme.
Generous pension scheme with employer contributions up to 12%.
Ongoing training and career development opportunities.
Employee rewards, recognition, and retail discounts.
If you would like more information please call Megan Brodrick at think recruitment for a confidential conversation