Service Supervisor

Job Description:
Service Supervisor
Salary: £40,000 to £55,000 DOE
Location: West Brom
Job Type: Full-time, Permanent
We are looking for an experienced and motivated Service Supervisor to join a growing and dynamic team. This is an excellent opportunity for a skilled professional to take the next step in their career within a well-established organisation.
The Role
As Service Supervisor, you will be responsible for overseeing the day-to-day operations of the service department, ensuring high levels of customer satisfaction, efficiency, and team performance.
Key Responsibilities
* Supervise and support a team of service engineers and technicians
* Plan, allocate, and monitor workloads to ensure maximum efficiency
* Ensure all work is completed to a high standard and within agreed timescales
* Maintain excellent customer relationships and handle escalations where required
* Support senior management in achieving departmental KPIs and targets
* Ensure compliance with health & safety regulations and company procedures
* Assist with training and development of the service team
About You
* Proven experience in a supervisory or senior service role (ideally within plant, agricultural, construction, or similar industries)
* Strong leadership and organisational skills
* Excellent communication and customer service abilities
* Ability to work under pressure and manage multiple priorities
* Technical knowledge of machinery or similar equipment is highly desirable
What We Offer
* Competitive salary starting at £40,000 (negotiable for the right candidate)
* Overtime available (Saturdays only)
* Company pension scheme
* Holiday allowance in line with company policy
* Ongoing training and development opportunities
* Supportive and professional working environment
* Additional benefits in line with a standard package
If you are a driven and experienced service professional looking for your next challenge, we would love to hear from you.
Apply now to be considered