Trade Counter Supervisor

Trade Counter Supervisor

Salary: Negotiable

Hours: Monday to Friday 6:30am to 4:30pm, alternative Saturdays 7:00am to 4:00pm

About The Role:

Join the team of a well-established, family-owned builders’ merchant. We're looking for a friendly and knowledgeable Hardware Counter Supervisor to provide excellent customer service and ensure the smooth running of our busy trade counter.

Benefits:

· Perkbox – 24/7 discounts, wellbeing support, online GP access & more

· Company Pension Scheme

· Group Life Assurance (up to 3x salary, subject to service)

· Staff Discount on all products

· Cycle to Work Scheme

· Employee Assistance Programme

· Long Service Awards

· 23 days annual leave + bank holidays + your birthday off

Responsibilities:

· Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.

· Manage in-store deliveries, both incoming and outgoing.

· Handle telephone enquiries promptly and communicate effectively with both customers and team members.

· Process customer orders and assist with stock replenishment.

· Respond positively and efficiently to customer requirements.

· Support periodic stock counts as needed.

Requirements:

· Proven experience in delivering exceptional customer service

· A ‘can do’ attitude

· Strong knowledge of hardware products and building materials

· Good communication skills with a confident, customer-first approach

· A team player who thrives in a busy, fast-paced environment

· Ability to manage tasks efficiently and remain motivated under pressure