Resident Liaison Officer

Resident Liaison Officer (RLO)

East London | Planned Maintenance – Kitchens & Bathrooms

Up to £34,000 + £4,800 Car Allowance + Fuel Card

We are recruiting for an experienced Resident Liaison Officer to join a well-known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.

This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.

Key Responsibilities

* Act as the main point of contact for residents throughout the works

* Carry out resident visits, consultations and pre-start meetings

* Arrange access and coordinate appointments

* Keep residents informed of works, programmes and timescales

* Manage resident queries, concerns and complaints professionally

* Liaise with site teams, management and the client

* Maintain accurate records of resident communications

* Identify and support vulnerable residents

* Help ensure works are delivered with minimal disruption and high customer satisfaction

About You

* Previous RLO experience, ideally within planned maintenance, social housing or refurbishment

* Experience working on kitchen and bathroom programmes is desirable

* Excellent communication and customer service skills

* Confident dealing with residents and challenging situations

* Highly organised and able to manage multiple properties

* Full UK driving licence

Package

* Up to £34,000 salary

* £4,800 car allowance

* Fuel card

* Long-term opportunity with an established planned maintenance contractor

* East London patch

If you're an experienced RLO looking for a new opportunity with a reputable contractor, we'd love to hear from you