Field Support Manager – Customer Care

Hygrove Partners are recruiting a Field Support Manager (Customer Care) on behalf of one of the fastest-growing, most modern and exciting construction firms in the UK, delivering new build and social housing projects across the West Midlands.

The Role:

Leading the customer care and aftercare function across new build and social housing schemes, making sure residents, housing association clients and developers receive a first-class service from handover through to defects close-out.

Key Responsibilities:

* Managing resident and client queries, complaints and aftercare requests from first contact to resolution

* Coordinating field operatives and subcontractors to attend defects, snags and reactive repairs promptly

* Conducting resident visits, pre-handover and post-completion inspections

* Monitoring KPIs, response times and customer satisfaction, and reporting to senior management

* Liaising with housing associations, site teams and developers to keep everyone informed

* Ensuring accurate records and job tracking on the company's systems

What We're Looking For:

* Customer care, aftercare or field support experience within construction, new build or social housing

* Strong organisational and communication skills, calm under pressure

* Experience coordinating trades or field teams

* Confident with IT systems and job management software

* Full UK driving licence

What's on Offer:

* £35,000 per annum

* A key role within a fast-expanding, forward-thinking business