Customer Support Representative

Customer Support Representative (CSR)

Sussex/Hampshire | £24,000-£26,000 | Mon-Fri, 8am-5pm

Driving required | Christmas & bank holidays off | Great work-life balance

Are you a people person who enjoys solving problems and making a difference in your community?

TSR are currently looking for a friendly and proactive Customer Support Representative to join our clients growing team. You'll support residents during property works and ensure a positive experience from start to finish.

✅ What You'll Do:

Be the key contact for residents throughout works

Communicate via phone, email, and in-person visits

Handle questions, complaints, and access arrangements

Coordinate appointments for contractors and trades

Attend site visits, resident meetings, and coffee mornings

Collect feedback and maintain KPI records in Excel

What We're Looking For:

Excellent communication and customer service skills

Organised, punctual, and adaptable

Basic IT skills (email, Excel, etc.)

Ability to drive and use of your own vehicle

Right to work in the UK (DBS check provided)

What You'll Get:

£24,000-£26,000 salary

21 days annual leave + bank holidays + Christmas break

Weekdays only – enjoy your evenings and weekends

Friendly, supportive team environment

9-month probation period

Meaningful work with long-term career potential

Apply today and be part of a company that puts people first – at work and at home.

Interviews happening soon – don't miss out