Customer Experience Advisor – New Homes

Customer Experience Advisor – Suffolk/Norfolk – Permanent – £30,000 – £35,000

An excellent and exciting opportunity has arisen with our client, a House Builder, to join as a Customer Experience Advisor. The purpose of the role will be to manage customers from point of reservation through their journey of purchasing their home assisting with choices/options for their new property, ensuring the property is ready for handover and carrying out home demonstrations.

This role is Monday to Friday based at the office and on site.

Duties include:

– Carrying out pre-inspections on properties prior to customers moving in to ensure any snags or issues are reported to build and sales team.

– Assisting customers with choices and options to upgrade or change in their property.

– Carry out home demonstrations and key handovers to the customer at their property.

– Be on hand to answer any questions from customers post reservation of their property.

Experience required:

– Excellent Customer Service skills and experience

– Keen eye for detail

– Previous experience working in new homes either within a Sales or Customer Care type role

For more information apply below or contact Chris Ellis at Wheatstone Solutions