Workflow Coordinator

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Our client is hiring for a Workflow Coordinator to join their team on a contract basis. Mon to Friday 8am to 5pm

Pay rate : 12.36/per hour

Ehnaced DBS is required

What you will be doing :

First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA's).
Understand, identify, and apply the SLA for each service request and set expectations with customers.
Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
Organise planned maintenance for engineers, sub-contractors, and site managers.
Ensure compliance with statutory and company procedures, across all functions within responsible areas
Ad hoc site visits – familiarisation visits to sites you are responsible for, meeting the team.
To comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment.

What You Require:

Proficient in the use of IT, Microsoft Outlook, and Office.
Experience of the CAFM system (Maximo, ideally) is highly desirable.
Experience in a customer service role is highly desirable.
Excellent communication skills.
Ability to work as part of a busy team.
Experience in minute taking.

Please drop your CV to my email or call on (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business