Neighbourhood Officer
Neighbourhood Officer
Location: Barnsley S71
Job Type: Full-time temp till middle of August
Hourly rate: £15.78 PAYE or £19.48 UmbrellaJoin our Neighbourhood Teams as a Neighbourhood Officer, a key front-line position dedicated to providing a proactive, reassuring, and customer-focused tenancy and estate management service. This role is crucial in making a real difference to our customers and the communities we manage.
Day-to-day of the role:
Deliver a highly visible, effective, and proactive tenancy and neighbourhood management service.
Address and escalate breaches of tenancy regulations in a timely manner, including handling Anti-Social Behaviour using appropriate interventions.
Manage day-to-day patch-based void management of properties, collaborating with partners to ensure properties are let swiftly to meet performance targets.
Conduct welcome visits for new tenants, providing them with necessary support and information.
Identify customer vulnerabilities and safeguarding concerns, completing support checklists and risk assessments.
Collaborate with the Lettings Service to assess applications to the Housing Waiting List and ensure effective operation of the Lettings Policy.
Engage with community groups to establish local priorities and support community initiatives.
Provide low-level support and make appropriate referrals to internal or external support providers.
Participate in estate inspections and develop action plans, ensuring maintenance of communal areas.
Develop a thorough local knowledge of residents and community issues, contributing insights to relevant meetings and agencies.Required Skills & Qualifications:
Demonstrable experience in social housing, estate management, tenancy management, or community safety-related work.
Proficiency in using Microsoft Office systems.
Excellent communication skills, with the ability to prepare and present information clearly and adapt communication for various audiences.
Ability to work independently, organise and prioritise workload, and meet deadlines.If you are interested in this role please apply with an updated copy of your CV