Resident Liaison Officer

Resident Liaison Officer – Social Housing / Construction
 
We’re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you’re someone who thrives on clear communication, problem-solving, and making a real difference day to day — this could be the perfect role for you.

Working closely with the site team, you’ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish.
 
What you'll be doing:

Acting as the go-to point of contact for residents
Coordinating access for surveys and works
Managing and resolving complaints or concerns promptly
Supporting vulnerable residents where needed
Keeping accurate records of interactions and updates
Ensuring safety messages and key updates are clearly communicated What you’ll bring:

Strong customer service background — ideally in social housing or construction
Excellent communication and listening skills
A calm, empathetic approach to resolving issues
Organised and confident managing your own time
Comfortable using digital tools to track records and reports Why apply?

Be part of a collaborative, supportive team
Help deliver work that genuinely impacts people’s lives
A role with purpose, variety and room to grow
Competitive salary and benefits If you’re passionate about people and ready to step into a role where you’ll make a visible difference — we’d love to hear from you