Resident Liaison Officer
Job Title: Resident Liaison Officer
Location: Site based – London
Role Type: Permanent, Full-time
Salary: £26000 – £35000 depending on experience
DBS Check Required: Yes
About the Company:
We are a well-established and growing UK organisation delivering essential services across the housing and infrastructure sectors. Our mission is to support communities by improving homes, living spaces, and public environments, ensuring safety, sustainability, and a positive impact.
You’ll be joining a division focused on the regeneration and maintenance of residential properties. From large-scale refurbishments to planned maintenance programmes, we work in partnership with public sector clients to enhance the places people call home.
The Role:
As a Resident Liaison Officer, you will play a key role in maintaining strong communication between residents, our site teams, and client representatives during ongoing improvement works in the London region.
You’ll be the main point of contact for residents, ensuring they are kept fully informed and supported throughout the works. Your responsibilities will include organising resident meetings, handling queries and complaints, managing expectations, and ensuring a smooth and respectful experience for all involved.
This is a field-based role that requires travel between sites. A full UK driving licence and access to a vehicle are essential.
Key Responsibilities:
* Act as the main liaison between residents, site teams, and stakeholders
* Communicate works schedules, progress, and changes via meetings, newsletters, and door-to-door visits
* Support residents before, during, and after works – including managing access and key handovers
* Provide excellent aftercare and customer service, resolving issues promptly
* Maintain accurate records of interactions and ensure timely updates to internal teams
* Support community engagement initiatives and promote a positive presence on site
About You:
* Experience in a similar resident liaison or customer engagement role, ideally within social housing, maintenance, or refurbishment projects
* Excellent communication and people skills – confident, diplomatic, and empathetic
* Comfortable dealing with sensitive situations and resolving conflicts professionally
* Organised, proactive, and able to manage your own workload across multiple locations
* Resilient under pressure, with a strong sense of discretion and professionalism
* Full UK driving licence and access to a vehicle
If you're an experienced Resident Liaison Officer looking to join a committed team that puts people first, we'd love to hear from you. Apply now with your CV