Resident Liaison Officer

Resident Liaison Officer – SHDF Retrofit | Sanctuary Housing

* Salary up to £30k + £4k car allowance

* 12 month Fixed Term Contract!

* Location: CB6 (initially), expanding across Cambridgeshire

* Must be able to drive and have own car

Role

We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join our team delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades.

Key Responsibilities

* Act as the main liaison between residents and the site/project team.

* Arrange and attend resident consultation meetings and property surveys.

* Clearly communicate the scope and schedule of planned works to tenants.

* Manage access appointments, address concerns, and coordinate with contractors.

* Support vulnerable residents to ensure work can proceed with minimal disruption.

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Keep accurate records of all resident interactions and feedback.

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Monitor satisfaction levels and support ongoing service improvements.

Essential Skills & Experience

* Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit.

* Strong communication and interpersonal skills with a calm and professional manner.

* Ability to handle sensitive conversations and resolve issues constructively.

* Organised and proactive, with strong attention to detail.

* Comfortable working in resident homes and on live construction sites.

* Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)