Service Coordinator

Job ID: AD52

Job title: Service Coordinator

Industry: Tool and Plant Hire

Location: Weston Super Mare

Job type: Full time, permanent, office based

Are you an experienced Service Coordinator looking for your next challenge? Join a forward-thinking, nationwide provider of cutting-edge plant hire equipment serving the construction, rail, infrastructure, and energy sectors.

Due to continued growth and exciting developments across the business, my client are now looking for a Service Coordinator to join their dedicated team. If you’re passionate about problem-solving, thrive in a fast-paced environment, and want to make a tangible impact—this is the opportunity for you.

About the Role

In this office-based role, you’ll play a key part in keeping their fleet operating at peak performance. You’ll be the first point of contact for coordinating workshop operations, ensuring plant repairs, servicing, and maintenance are handled efficiently and to a high standard.

What You’ll Do

* Act as the go-to person for all workshop service requests, including breakdowns, maintenance, and inspections.

* Provide first-line telephone support and attempt remote resolution where possible.

* Allocate work to fitters, maintain job logs, and ensure accurate records of repairs and stock.

* Manage third-party repair providers including raising purchase orders and invoice approvals.

* Ensure fitters are equipped with the right parts, tools, and information to succeed.

* Schedule service appointments in coordination with customers and internal teams to maximise uptime.

* Collaborate with the hire desk to manage plant availability and replacements.

* Identify and process chargeable damage repairs.

* Maintain up-to-date service, breakdown, and stock records.

What You’ll Bring

* Previous experience in a maintenance or service control environment.

* Solid mechanical knowledge and a logical, problem-solving mindset.

* Excellent organisation, time management, and multitasking skills.

* Confident communicator with a friendly and professional telephone manner.

* Proficiency with Microsoft Office and an eye for detail.

* A proactive, team-focused attitude with a commitment to delivering high standards.

What You’ll Get in Return

* Competitive salary package

* Refer-a-friend bonus scheme

* Employee Assistance Programme and wellbeing support

* Generous holiday allowance that grows with your service

* Access to our discounted gift card platform, saving up to 15% at top retailers

* Paid volunteering days for community initiatives and government-supported roles (e.g., Reservists)

* Annual employee satisfaction survey – we listen, and we act.

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates