Resident Liaison Officer

Future Build Recruitment are currently working alongside a top main contractor in the search for a Resident Liaison Officer to join on a permanent basis.

You will be working on a long term framerwork overseeing external refurbuishments in Cartford, Brixton and Southwark

Key Responsibilities

* Act as the first point of contact for residents regarding refurbishment and repair works.

* Build and maintain positive relationships with residents, ensuring their concerns are addressed promptly.

* Organise and attend resident meetings to communicate work schedules and expectations.

* Provide ongoing updates to residents and stakeholders about project progress.

* Resolve resident issues and escalate when necessary to ensure timely resolution.

* Conduct pre-entry surveys and inspections to identify potential concerns before work commences.

* Maintain accurate records of resident interactions, complaints, and resolutions.

* Ensure compliance with health and safety regulations and company policies.

* Work closely with site teams, project managers, and contractors to facilitate smooth project delivery.

* Assist vulnerable residents with additional support needs during construction works.

Required Skills and Qualifications:

* Proficiency in Microsoft Office programs, including Excel, Word, and Outlook.

* Excellent communication and interpersonal skills, with the ability to liaise effectively with residents and stakeholders.

* Strong problem-solving abilities and the ability to remain calm under pressure.

* Proactive and highly organised, with strong attention to detail.

* Full UK driving licence and access to own vehicle