Project Coordinator
About the role
Role type: Permanent Full time, 40 hours per week Monday to Friday.
Location: Ponders End Enfield
The Project Coordinator role will be to oversee the planning, execution, and delivery of multiple complex projects, ensuring compliance with industry regulations and client requirements while driving operational improvements. This position requires strong leadership, problem-solving, and communication skills to manage cross-functional teams, mitigate risks, and maintain client relationships.
What you'll be doing
* Oversee junior colleagues in the team and manage the scheduling and coordination of engineers site work, ensuring optimal allocation and efficient workflow.
* Respond promptly and professionally to engineers' job-related queries, providing intermediary technical support to ensure job completion to company and industry standards.
* Ensure materials required for job completion are available for engineers to avoid project delays, and Coordinate with engineers.
* Manage site maintenance requirements, including arranging scaffolding, skips, and other necessary resources for smooth project execution.
* Manage resident queries promptly and professionally, address escalated issues where possible, otherwise escalating these issues to senior colleagues to ensure timely resolution and closure.
* Where necessary follow up with residents on no-access issues to reschedule appointments, resolve scheduling conflicts, and raise with clients.
* Liaise with clients to understand and fulfil their project requirements throughout the lifecycle.
* Maintain records of client interactions.
* Prepare and submit project documentation for client reports, ensuring all required records are accurate and accessible to stakeholders.
* Ensure compliance-related reports (e.g., FRA, Passive Fire) are prepared and submitted in line with regulations and in a timely manner.
* Escalate issues to Managers promptly to ensure timely resolution.
* Identify and manage project risks, resolving issues as they arise and escalating complex problems when necessary.
* Support other team administrators in handling escalation points/calls.
* Input and maintain accurate records of job progress, ensuring internal tracking and documentation are up to date.
* Review peer work to ensure job accuracy.
* Administrative tasks completed on time with little supervision.
* Support cross-functional collaboration on project-related issues to drive successful delivery.
* Assist in improving administrative processes and workflows.
* Support the delivery and management of FRA and remedial action projects, ensuring they are delivered on time and to the required quality standards.
* Plan and organise work on both a proactive, to ensure successful project delivery.
* Contribute to tracking reports.
* Prepare reports on project progress for internal tracking and review by Project Managers.
What we're looking for
Essential:
Communicates clearly and professionally, both written and verbally.
Organised and able to manage priorities to meet deadlines.
Experience in a customer facing role
Proficient with Microsoft Excel and Word
Can demonstrate experience using relevant computer applications
Experience of having worked in the constructive industry or similar.
Desirable:
* Passive FRA experience
* 5 GCSEs including Maths and English (Grade C or above)
What we offer
25 days holiday plus bank holidays
Company Pension
We are committed to embracing a diverse and inclusive work environment and aim to attract the best people. We offer equal opportunities to any candidate to allow them to fully participate in the recruitment process. Should you need some help along the way please let us know when we get in contact