Client Services Manager

About the Role:

Our client is a leading national provider of mechanical and HVAC services, is seeking an experienced Client Services Manager to oversee a portfolio of mechanical maintenance contracts. This includes managing key clients such as David Lloyd Gyms and Vue Cinemas, with a focus across the commercial, leisure, and light industrial sectors.

This is a critical role that requires strong operational and client-facing skills. You'll lead a team of 12 engineers and ensure the successful delivery of AC and boiler maintenance contracts across the UK.

Key Responsibilities:

* Manage the delivery of HVAC (AC & Boiler) maintenance contracts across commercial and leisure sites.

* Lead and support a team of 12 engineers, ensuring high standards and SLA compliance.

* Build strong client relationships and act as the main point of contact.

* Monitor contract performance, budgets, and profit margins.

* Work closely with internal departments and other offices nationally.

Candidate Profile:

* Proven experience managing mechanical maintenance contracts

* Strong leadership background with the ability to manage multi-site teams.

* Excellent client-facing and communication skills.

* Background in commercial/leisure environments highly desirable.

* Based within reasonable travel distance to HQ (for 1 day a week in-office).

Benefits:

* £60–65K basic salary

* £6,000 car allowance

* Profit share scheme

* 25 days annual leave

* Flexible hybrid working