Trainee site support engineer
Job Title: Trainee Site Support Engineer
Department: Aftersales
Reporting to: Aftersales Lead
Location: London
Salary: £25,000 – £30,000
Hours: Monday – Friday, 09:00 – 17:30, (1 hour for lunch)
Desired start date: ASAP
Job Description:
This is an exciting opportunity to begin your engineering journey within the HVAC industry, supporting a revolutionary heating / cooling solution in a dynamic and growing team. As a Trainee Site Support Engineer, you will assist our Site Support Engineer's in all aspects of site-based Aftersales support, from installation to commissioning and operational troubleshooting.
You will be enrolled in the company Training Package, a structured development programme that includes mechanical, electrical, and BMS qualifications, tailored to our unique HVAC solution. This role is ideal for someone with a technical background who is eager to learn and grow in a field-based engineering role.
Key Responsibilities:
Assisting with Site Activities
Support the Site Support Engineer with diagnostics and fault-finding across electrical, mechanical and control systems
Carry and prepare tools, emergency components and documentation for site visits
Observe and gradually undertake hands-on tasks under supervision
Learn how to interact with Siemens controllers and BACnet integration.
Learning the Product
Become familiar with the company unit components and function
Learn to interpret technical manuals (especially the Installation, Operation and Maintenance manual)
Build understanding of installation, commissioning, and maintenance best practices through real-time site work and structured training
Supporting Communication
Take notes and photographs during site visits for reporting purposes
Learn how to clearly explain issues and solutions to on-site client teams
Build confidence and professionalism in client-facing interactions
Collaboration & Reporting
Assist in drafting reports, issue logs, and follow-ups
Capture frequently asked questions and support the Aftersales and Technical teams with feedback
Be a proactive and collaborative member of the wider team, helping wherever and whenever needed
Qualifications:
Maths, English and IT GCE'S (B or above)
Ideally completed an apprenticeship or Level 3 college – level Qualification in Electrical/Mechanical Engineering, Building Services, HVAC or similar
Key Skills and Competencies:
Desirable
Exposure to HVAC, building controls or BMS systems
Hands-on experience (e.g., internships, junior technician roles, site assistant roles)
Full UK driving license (or in progress)
Essential Attributes
Strong desire to learn and grow in a field-based engineering role
Basic understanding of mechanical/electrical principles
Comfortable using standard software (Microsoft word, Outlook)
Organised and reliable, with good timekeeping and a can-do attitude
Willing to work overtime and travel to site locations
Excellent communication and collaboration skills
Why join our team?
Opportunities for professional development and training
A chance to play a pivotal role in shaping the aftersales division
25 days holiday in addition to English bank holidays
Competitive salary
Team bonus scheme
Pension; company NEST scheme, 4% matched salary sacrifice
3 months fully paid parental leave
For more information and immediate interview opportunities please email CV to and call (phone number removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer