Operations Manager

Position: Operations Manager – Social Housing
Location: Stratford
Type: Full-Time
Salary: £55k per annum+ Benefits

Benefits Include:

Annual Holiday: 22 days, increasing by 1 day per year of service (up to 5 additional days)

Long Service Awards: Recognition and rewards for key service milestones

Perkbox: Access to perks including free coffees, cinema tickets, trips, and more

Volunteer Day: 1 paid volunteer day per year to support a cause of your choice

The Role:

As a Operations Manager, you will be responsible for the effective and financially viable delivery of our contracts. You'll be the key liaison between our teams, clients, and residents-ensuring operational excellence and maintaining high standards across all areas of service delivery.

Responsibilities:

Partner with clients to exceed business and operational expectations

Lead, manage, and motivate a team of full-time staff and subcontractors

Develop and maintain strong working relationships with client representatives and resident groups

Monitor contract progress to ensure work is completed to the agreed specification and standard

Promote and uphold quality, health & safety, and environmental compliance

Oversee and support Supervisors, Admin staff, and Resident Liaison Officers

Manage recruitment, retention, training, and development across your team

Requirements:

Strong leadership and team management skills across multiple disciplines

Proven ability to manage high workloads and changing priorities

Clean DBS check

Full UK Driving Licence