Planner (Social Housing)

Social Housing contractor looking to recruit a full-time temporary Planner / Scheduler

Duties

– Take calls directly from tenants regarding maintenance and repairs

– Raising repairs

– Prioritise repairs by urgency, trade and location to ensure the most efficient use of resources

– Manage operatives diaries

– Follow up with operatives and manage allocation of workload

– To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair

– Ensure that all repair activity information is fully entered onto system in a timely and accurate manner

– To assist with arranging pre and post inspections for the Supervisors and record

– To provide administrative support for the service as required

– Ability to manage customer service complaints and resolve to a satisfactory resolution

– To carry out any other reasonable duties as may be required by the business

– To promote good working relationships with your colleagues and the company's clients and suppliers

Required Experience & Knowledge

Previous experience within a call centre environment

Dealing with telephone enquiries

Previous experience within a customer service role

Competent in MS Office

Customer Service focus

Ability to work on own initiative and as a team member

Excellent verbal and written communication skills

Organised and efficient administration skills

Knowledge of Kirona DRS and / or TriRiga

Please send full up to date CV with your application

RG Setsquare is acting as an Employment Business in relation to this vacancy