Facilities Manager

Job Summary

The Facilities Manager plays a critical role in ensuring the effective management, maintenance, and compliance of all sites across multiple locations in the area. This includes overseeing building maintenance, contractor management, health and safety compliance, and front-of-house operations to create a safe and efficient environment for staff, patients, and visitors.

The Role

• Oversee the day-to-day management of all sites, ensuring they are well-maintained, safe, and operational.
• Manage relationships with contractors and external service providers for maintenance, cleaning, security, and compliance checks.
• Ensure buildings and equipment meet all health and safety and regulatory requirements.
• Respond proactively to facilities issues, ensuring quick resolution of maintenance and operational concerns.
• Maintain oversight of fire safety, security, and risk assessments, ensuring compliance with policies and procedures.
• Work closely with clinical and operational teams to ensure the premises meet service needs.
• Ensure reception areas are appropriate for patients, maintaining high standards of cleanliness, safety, and accessibility at all times.
• Collaborate with the Senior Receptionist to ensure efficient patient flow through reception and clinic areas.
• Hold overall responsibility for the performance and effectiveness of the reception team, ensuring front-of-house operations run smoothly and meet both business and patient needs.
• Identify and implement improvements to site operations and facilities management.

Requirements

• Proven experience in facilities management, premises management, or a related role.
• Experience in managing building maintenance, health and safety, and contractor relationships.
• Knowledge of health and safety legislation and compliance requirements.
• Experience in line managing staff, including performance management and development.
• Experience overseeing reception or front-of-house services in a healthcare or customer-facing setting.
• A relevant professional qualification in facilities management, health and safety, or a related field (e.g. NEBOSH, IOSH, or similar).
• Strong understanding of building maintenance, security, and health and safety procedures.
• Ability to manage contractor relationships and ensure SLA's are met